How do I change my funding source through PayPal?

There is, indeed, a simple way for our students to change their funding source for subscriptions via their PayPal accounts.

• Log in to your PayPal account.
• Click the Settings icon next to “Log out.” Click Payments.
• Click Manage pre-approved payments.
• Click the merchant whose agreement you want to change under “Merchant.”
• Click Change next to “Backup Funding Source.”
• Choose the payment method(s) for your pre-approved payment.
• Click Save at the bottom of the page.

Can I change the date that my monthly payment comes out of my account?

Unfortunately, a change to a payment cycle schedule cannot be made as all payments begin on the first of the month.

How can I review the financial / payment status of my account?

To review your payment status, balance, and financial history, please contact SAFM Support who can provide you with that information. To issue a request, visit your student Dashboard, click the “Get Help” menu option in the blue navigation, select “Contact SAFM Support”, and then choose “Manage Tuition Payments and Receipts” in the dropdown menu. Draft your message and click “Submit”.  One of our team members will be in touch.

Do you offer any tuition assistance?

At this time, SAFM does not offer financial aid for tuition.

What is the significance of the “Mark Complete” buttons on my SAFM Dashboard?

The “Mark Complete” buttons are provided as an optional way for you to keep track of your individual progress through the material.  SAFM does not utilize or track these.

What resources does SAFM offer me to support a specific patient/client case?

There are a number of ways to get targeted support an individual case:

1. Custom Consultations: The most reliable and efficient way to get the detailed information you seek is by scheduling a 50-minute session with one of SAFM’s experienced Teaching Assistants. You may click on the green “Custom Consults” button on your student dashboard to schedule one of these as often as you wish.
2. Tribe Masterminds: You may use the Facebook private page within this group of your peers to ask questions. These should only be used for patient/client cases and not appropriate for inquiries regarding your own personal health. There is no guarantee that you will receive answers to all of your questions, but these platforms are generally quite active and supportive.
3. Practitioner Forum: Once you’ve been invited to join this private Facebook page, your peers can be a great source of insight and ideas. Just be sure to review the Forum guidelines to develop your post accordingly.
4. Treasure Chest & Clinical Tips Blog: Both of these resources contain hundreds of articles on various health concepts, conditions, and topics and are searchable by key words.

Please note that the course-specific Q&A tool is not appropriate for case questions and should be used only for clarification of concepts within the specific course.

Is there is a way to mark a Q&A Treasure Chest post as read, so it doesn’t show up anymore in my feed?

This happens automatically. Articles that you have read will not show up in the 10 that are visible at the bottom of your dashboard.  The articles that you’ve read will still be accessible to you and can be found in a search.

How do I log out of my account?

While logged into your Dashboard, locate the blue toolbar at the top of your screen and select the Logout functionality.

What do I do if I can’t log into my SAFM account?

Here is a list of suggestions to try.

• Make sure you are using your SAFM username and not your email (unless the email is your username).
• Try resetting your SAFM password through the “Lost Password” option on the login screen.
• Wait 15 minutes and try again. Some software systems will lock you out after too many attempts, especially from a new device.

If after 15 minutes you are still unable to log in, Please submit a ticket to our Technical Support team by clicking here with the public IP address of the device you are trying to use.  You can find your public IP address by using this link (https://whatismyipaddress.com/).  Note that your IPv4 address is the one SAFM staff needs to reset your account (you can copy if off the IP screen and paste it into the email).

How can I get assistance to access a media file?

Here are steps you can take if you are having issues accessing a course media file:

• Try accessing the course in a different browser.
• Try again from a home computer. Content may also be blocked if you are accessing the course from a public or work computer.
• Select the “refresh” button in your browser to reload the page.
• Ensure your software is up-to-date i.e., Flash player plug-in, JavaScript, Adobe Acrobat.
• Check to ensure cookies are enabled in your browser settings.
• Clear your browser cache. Steps to do this will vary depending upon your web browser.

How can I be sure to receive SAFM emails?

What is a whitelist email?

A whitelist is a list of approved or safe email addresses to help a spam filter determine whether it should allow delivery. If you are on your recipient’s whitelist, you can guarantee your emails will be received. If you want to make sure you receive messages from a certain person or company, you simply need to manually add them as a contact.

Please white-list our email addresses, which are as follows: Tracy@SchoolAFM.com, Support@SchoolAFM.com, SupportTeam@SchoolAFM.com, StudentConnect@sitemail.schoolafm.com, Eddie@SchoolAFM.com and Admin@SchoolAFM.com

How to Whitelist in Gmail

Click the gear icon in Gmail and select “See all settings” from the Quick settings menu.

Navigate to “Filters and Blocked Addresses” in the top menu.

Select “Create a new filter.”

Add a specific email or a whole domain in the “From” field.

Click “Create filter.”

Check “Never send it to Spam” in the checkbox.

Click “Create filter.”

How to Whitelist an Email in Outlook

Click the gear icon in Outlook and select “View all Outlook settings.”

Select “Mail” from the settings menu.

Choose “Junk email” from the submenu.

Click “Add” under “Safe senders and domains.”

Enter the email address that you want whitelisted.

Choose “Save.”

How to Whitelist an Email in Yahoo

Open Yahoo Mail and log into your account.

Navigate to “Settings” then click “More Settings.”

Select “Filters” and hit “Add” to enter the email you’d like to whitelist.

Name the filter and add the email address.

Select to send all mail to “Inbox.”

Save your settings.

How can I fix a technology issue I’m having with the program tools?

Sometimes resolving the issue requires a simple fix.  First, check that you meet the following technical requirements for accessing the SAFM program.

• Access to a high-speed internet connection: 3.5 Mbps download speed or higher
• Use of a supported operating system: Windows 7 or newer, Mac OS 10.7 or newer
• Use of a supported browser: Chrome, Edge, Firefox, Internet Explorer 11, Android (Tablet/Mobile) or Safari5 (macOS/iOS)
• Use of functional internal or external speakers

If you’ve confirmed all technical requirements are met and are still having trouble, try one of the following troubleshooting options.  If you still need assistance, please submit a help ticket through the Customer Support tab located under Get Help in the blue navigation bar of your Dashboard.

Refresh Your Webpage

Sometimes, when changes are made to the website, they don’t register immediately due to caching. Many issues can be resolved by completing a hard refresh of your webpage. A hard refresh is a way of clearing the browser’s cache for a specific page, to force it to load the most recent version of a page. If you are still unable to resolve the issue after a hard refresh, move on to the following troubleshooting steps.

Update Your Browser

Internet browsers may update on their own, but other times you may have to do it manually. If you’re experiencing problems, we recommend checking if your browser is up to date by visiting What’s My Browser.

TIP: We recommend using an updated version of Google Chrome or Mozilla Firefox.

Update Google Chrome by selecting the menu and clicking Update Google Chrome. If the button isn’t there, that means you’re already on the latest version. For more information on updating Chrome, continue here.

By default, Firefox is set to update automatically. However, it may be done manually by selecting Menu > About Firefox > Restart Firefox to Update. For more information on updating Firefox, continue here.

Clear Your Cache

When browsing online, web browsers store, or “cache”, website data (like images and scripts) as a way to improve your experience.  Clearing your web browser’s cache removes these stored assets, and this may help resolve issues on your school’s website.

To clear your cache in Google Chrome, click the menu and select More tools. Then click Clear browsing data. Make sure that the Cached image and files box is checked. See more details on clearing your cache in Chrome here.

To clear your cache in Mozilla Firefox, go to your Preferences and then find the Advanced panel. From there, click Clear Now in the Cached Web Content section. See more details on clearing your cache in Firefox here.

Disable Third-Party Browser Extensions

While third-party browsers can be extremely useful, some have been known to cause problems on school websites.

Before doing anything, use another browser to test the web page experiencing problems. Ideally, use one that does not have any third-party extensions installed. If the issue still occurs, an extension is probably not the cause. However, if the issue does not occur, an installed extension in your other browser may be to blame.

Once you know that an extension may be responsible for the problems, test it by disabling it and reloading the page. If disabling the extension stops the issue, you can pinpoint the extension as the culprit and either remove it, or keep it disabled while using your dashboard. Disabling an extension will turn it off without removing it, while deleting an extension will remove it entirely.

Follow these links to learn more about managing extensions in Chrome and Mozilla.

A few popular extensions that have caused issues in the past for some users include the following:

• Adblock
• Security extensions (like HTTPS Everywhere)
• Grammarly
• Dingo

TIP: Research online to see if there are any known conflicts/issues with extensions that you have installed in your web browser. If you have a lot of extensions, this can save you some time.

Test Your Internet Speed

Sometimes a slow internet speed can cause problems on your dashboard tool. There are several ways to test your internet speed. We recommend going to www.speedtest.net. Click the Begin Test button and the site will show your connection’s…

• Ping Speed – the speed of your connection’s response time after you send out a request.
• Download Speed – how fast data moves from the server to you. In most cases, download speed will be much faster than upload speed.
• Upload Speed – how fast you can send data to others — e.g., sending files via email, uploading photos, etc.

If your internet connection is to blame, consider restarting your modem, upgrading your internet plan, or going somewhere with a better connection. 

Restart Your Computer

Computers should be restarted frequently to optimize performance and system health. “Turn it off and on again” is often tech support’s favorite piece of advice.

To restart a Mac/MacBook, select the Apple menu and click Restart. To restart a PC using Windows 10, open the start menu and then click Power. From there, select the Restart option from the submenu.

Switch Devices

If you’re using a mobile device to access your dashboard, try switching to a desktop or laptop device. While you can view your dashboard or course on a mobile device, we recommend using a desktop or laptop for the optimal experience.

Contact Customer Support

If you’ve completed all of the troubleshooting steps above and are still unable to resolve the issue, contact Customer Support through your Dashboard.

What are the technical requirements for accessing the program?

The computer or mobile device you’re using to access SAFM’s program should meet the following technology requirements:

• Access to a high-speed internet connection: 3.5 Mbps download speed or higher
• Use of a supported operating system: Windows 7 or newer, Mac OS 10.7 or newer
• Use of a supported browser: Chrome, Edge, Firefox, Internet Explorer 11, Android (Tablet/Mobile) or Safari5 (macOS/iOS)
• Use of functional internal or external speakers

What access do I have to the SAFM community or other SAFM practitioners?

Promoting community within our family of practitioners is an important value here at SAFM! As a student, your access to other practitioners ranges from small and intimate (via your Tribe Mastermind) to broad and diverse (via the SAFM Practitioner Forum, Open Coaching Calls, or Student Connect).

Your Tribe Mastermind will commence following the semester kick-off and serve as your primary support network in your first semester. At the same time, you have access to our student networking tool, Student Connect, right from your student Dashboard. You can use this tool to search your SAFM peers to learn about others within and across different healthcare modalities, regional locations, or a combination of the two. Around week 13, you will be given access to the SAFM Practitioner Forum which is open to active SAFM practitioners from varying backgrounds and experience levels including those who have already achieved their AFMC.

To protect student confidentiality, we do not publish student rosters and cannot give out student contact information. However, students may decide to message one another after introduction via the Tribe Masterminds, Practitioners Forum, or Student Connect directory to connect professionally.

Does my accountability buddy have to be an SAFM student?

The Accountability Buddy is a suggestion from SAFM staff and past students. It can be helpful if both of you are experiencing the same program.  Ultimately, it is your choice; just choose someone who can help you stay on track with your studies and in building your practice.

What is the purpose of an Accountability Partner?

An Accountability Partner is another SAFM student.  He/She is not required to be enrolled in your same program.  The two of you can help each other stay on track with your SAFM education, your business building and beyond.

We leave the logistics to you, but what often works is two 15-minute meetings at a preset time each week. Keep these meetings short and focused on school and your business. If you want to socialize, schedule a separate time.

Past experience has shown that having an Accountability Partner throughout the program can make a dramatic difference in how much you achieve. While SAFM does not offer a formalized matching function, you should start looking for a partner in a Tribe Mastermind group by posting on your community page or by speaking out at one of the live sessions.

What one-on-one help does SAFM offer me as a student?

In addition to the group environment of your Tribe Masterminds and the SAFM Practitioner Forum, there are two ways to get individual help at SAFM.

• Student Experience Coaches (SECs): SAFM alumni are available to help with curriculum related or logistical help. They have a clear understanding of your program and know how to best navigate the school to assure the best experience possible. Use an SEC if you feel overwhelmed, need to get back on track or need a pep talk. SECs are complementary and are intended for general guidance with your studies. Book an appointment with an SEC through the named area under Student Support on your student Dashboard.
• Custom Consults*: Get in-depth, one-on-one help with mentorship, coursework, and growing your business, or use a consultation for support with your own personal health issue (the only place you can do this at SAFM) or a client case you need help with. Staffed by advanced AFMC Certified practitioners, these are 50 minutes long and available for a fee. Sessions take place using ZOOM and are recorded for your future re-viewing. Schedule a Consult direct from the homepage of your student Dashboard.

*Fee not included in tuition.

I am already an AFMC-certified student. Am I eligible to receive retroactive continuing education (CE) credits for any of my SAFM Level 1 or Level 2 program coursework?

Licensed Practitioners

Unfortunately, no. We, repeatedly, asked this very question as we were moving through the process. Educational activities (like our Level 1 and Level 2 Functional Medicine programs) must be certified for AMA PRA Category 1 Credit™ before students begin participating in the activity.

National Board Certified Health & Wellness Coaches (NBC-HWCs)

Yes. Completed and documented education may only be utilized for recertification after the date of your initial board certification. If you have successfully passed the national board exam offered through the National Board for Health and Wellness Coaching (NBHWC) and are still within your current, required three-year recertification window, each of SAFM’s Level 1 and Level 2 Functional Medicine programs may be eligible for use in fulfilling your CE requirements. Please consult the NBHWC Recertification Handbook or the NBHWC team at https://nbhwc.org/ for details regarding your personal situation.   SAFM’s NBHWC CEP Number is 100159.

Other Non-Physician Health Professionals

Please consult your accrediting body to determine equivalency and CE fulfillment guidelines. SAFM will continue to pursue partnership with accrediting bodies for other healthcare modalities to help make the process of fulfilling CE requirements as easy as possible for all students.

Can a medical practitioner that is not licensed in the U.S. (international) claim AMA PRA Category 1 Credit™?

If you are a physician – Yes! AMA PRA Category 1 Credit™ may be awarded to any physician (defined by the AMA as MDs, DOs, or international physicians with equivalent degrees from other countries). The requirements for awarding AMA PRA Category 1 Credit™ to U.S. and non-U.S. licensed physicians are the same.

Otherwise, it depends on your license type and in what country you practice. To maintain and renew an active medical license in the country in which they practice, medical practitioners must meet the exact educational credits and number of CE hours required by that country. The good news is that, throughout the years, the ACCME has supported CME initiatives with government, health system, and CME representatives from a wide range of countries.

Please access or contact the accrediting body for your specific modality in your own country to confirm requirements.

I am not a physician, medical practitioner, or health coach; can I use these credits for continuing education license requirements in my modality?

You will need to check with your accrediting body to apply for determination of equivalency and CE fulfillment. Non-physician health professionals who complete a CME or other continuing education (CE) designated activity such as ours are provided a Certificate of Participation which verifies that they participated in an ACCME-accredited activity with the stated number of CME credits. The non-physician participant can then take that certificate to their accrediting body for evaluation.

At any given time, SAFM’s student body, typically, represents 14-17 different healthcare modalities.   We want to support each of these students in their continuing education efforts, and so will be working diligently in the coming months to become directly recognized by accrediting bodies for other healthcare modalities.

When will I be receiving credits for completion of the Level 1 or Level 2 Functional Medicine program?

Individuals receive instructions via email to request “credits of completion” within a few weeks of the AFMC certification window closing. Eligibility requires that a student receive passing scores on the associated AFMC exam. A passing grade on the AFMC Level 1 exam confirms completion of the Level 1 program and a passing grade on the AFMC Level 2 exam confirms completion of the  Level 2 program.

How are continuing education (CE) credits tracked and reported?

Continuing education opportunities at SAFM are aligned with completion of each semester. Upon successful completion of each AFMC exam, detailed instructions are emailed to the petitioning student. CE eligibility documentation is then provided to each student upon request. Like with any other CE credits, students should maintain a personal record of their own to report them appropriately.

How can I be sure I won’t get spammed by opting into the Student Connect directory?

There is no guarantee that you will not receive spam email. By opting into Student Connect, students agree to give users of the tool access to their email address. In an effort to protect student contact information, however, our team has taken targeted measures to reduce the likelihood of any misuse.

First, upon opting into the directory, each student agrees to adhere to the associated Terms of Use. This strictly prohibits directory information from being used for any purpose other than professional networking with other students. Second, a five-person limit has been imposed on the tool’s emailing function. Third, messages sent from the tool will be delivered to individual students even if the message is sent to a five- person group. This allows every participant the opportunity to choose to respond or not respond to a sender and to opt in or out of a group email exchange. As well, it also enables them to maintain the ability to block a specific email address using the same functionality they use today through their select email service (e.g., Yahoo!, Gmail, Outlook, etc.).

Misuse of the directory for any reason is unacceptable and will result in an immediate investigation and possible removal of the offending student’s access to the tool. Issues of this sort should be reported, immediately, to support@schoolafm.com.

How do I address inappropriate or unsolicited messages through the Student Connect tool?

All Student Connect users agree to abide by the associated Terms of Use upon opting into the directory. Any misuse of Student Connect will not be tolerated and should be reported, immediately, to support@schoolafm.com.

In the meantime, you can block the offending email address(es) using the same functionality you use today through your select email service (e.g., Yahoo!, Gmail, Outlook, etc.).

How to search using Student Connect and contact students?

To access the Student Connect search tool, use the purple quick link to the left of your dashboard.

• You may choose to filter your search by Licensure or Certification, and Country / State, but you may also leave this blank to broaden the search.
• You can choose only one option from the “What are you looking to do today?” choices.
• If you select “Search for hiring opportunities / collaborative opportunities”, you will see an Opportunity Details column in the search results that you can click on to see the posting.
• Search results will only show a list of students who meet the search criteria you selected.
• Search results will list the student, as well as their location, and their current level of completion.
• Below the Highest Level Completed you will see icons that help you quickly identify all areas the student is looking to connect with others regarding.

To connect with students that come up in your search, you can select up to a maximum of 10 students to reach out to at a time. Once you have selected the student you wish to connect with, click ‘send message to selected contacts’.

Please remember to white-list the address StudentConnect@sitemail.schoolafm.com so that you are able to receive messages from the directory.

Still having trouble, please submit a ticket to our Technical Support team by clicking here.

How do I update my Student Connect Profile?

Your Student Connect directory information is directly connected to your student profile.   You can update this data at any time by selecting Edit Profile in the blue tool bar at the top of your screen, entering any changes into the form and clicking Save Updates.

Still having trouble? Please submit a ticket to our Technical Support team by clicking here.

What is Student Connect and how do I opt-in?

Student Connect is SAFM’s online directory for active students. It provides those who opt into the tool the opportunity to connect, via email, with fellow SAFM peers to support the student experience as both a student and as a professional.

You can use Student Connect to:

• Search students with a specific licensure or certification, by local region or country, or a combination of the two.
• Find an Accountability Buddy.
• Set up or join a Study Group.
• Set up or join an AFMC Exam Study Group for the Level 1, Level 2 or Recertification Exams.
• Reach out to practitioners in your area and plan a meet up.
• Connect with other SAFM students to share more about what they do, how they’re using functional medicine to take their practice to the next level, and how you might support each other to change the world of health care.
• Search for hiring and collaborative opportunities with other SAFM practitioners.
• Post a hiring or collaborative opportunity of your own.
• And more …..

To be listed in Student Connect you must opt into the tool via your student profile. To do this, please follow the instructions below:

• Select Edit Profile in the blue tool bar at the top of your Dashboard home screen.
• Once at the Edit Profile screen, check the opt-in box at the bottom of the page. Select the Student Connect features you wish to choose, and Save Updates.
• Refresh your screen and select Student Connect from the blue tool bar to use the directory.

If you’re still having trouble, please submit a ticket to our Technical Support team by clicking here.

What are Custom Consults?

As an SAFM student, you can purchase a customized consult* with an AFMC-certified, advanced practitioner for one-on-one help. These 50-minute, one-on-one consultation sessions are an opportunity for you to privately review any course content clarifications, business strategy questions, specific client/patient case details, and/or personal wellness issues with an experienced, AFMC-certified practitioner.

This service is being offered exclusively to ONLY our current SAFM students and Practitioner Incubator Program members. We maintain our commitment to being the lowest-cost, highest-value advanced functional medicine education opportunity available to healthcare practitioners. We all have different learning styles. The Custom Consults program allows the individual student to seek the amount of dedicated, one-on-one support that they uniquely desire. The custom consultation recordings are just for your listening and cannot legally be shared with a client.

To schedule a custom consultation, please visit this page (while logged in to your SAFM account). https://www.schoolafm.com/ws_webinar/safm-custom-consultations-booking/

*Fee not included in tuition.

What are the rules/guidelines regarding students use of Evexia Diagnostics for lab work?

Prior to certification, you may use Evexia Diagnostics for labs for yourself only. Once you become a Certified AFMC practitioner, you will be able to open a professional account which will allow you to order labs for clients under the supervision of an Evexia physician.

As a benefit of certification (one of many), that account will be available at a discounted rate ($250 enrollment fee waived, $50 annual account fee only.)

NOTE: Due to state laws, this offer currently excludes practitioners and patients in NY, NJ or RI. Please click here to checkout this page for more details.

How do I prepare for the Competency Case Study (AFMC Level 3 exam)?

Please visit this link to learn more about the requirements of the competency case study: https://schoolafm.com/afmc-level-3-overview/.

Who oversees the exam process?

This certification exam process and content is overseen and accredited by our SAFM Scientific Review Council.

What are the requirements for passing the AFMC certification exams?

Successful completion of both the AFMC Level 1 and Level 2 exams require a minimum passing grade of 85%. Exam pass or fail determination are communicated to each student via email within 48 business hours of exam submission.

The Level 3 Competency Case Study exam is graded on a Pass/Fail basis.

What can I expect with the Level 1 and Level 2 exams?

The Level 1 and Level 2 exams are delivered via an automated, online exam tool. They are two-hour, open-book assessments comprised of a mixture of fill-in-the-blank and open discussion questions. You may choose the specific day and time that works best for you to complete the exam during the designated exam window.

What are eligibility requirements to register for an AFMC exam?

Eligibility requirements to register for each AFMC Level exam are tracked directly through your personal AFMC Journey Map. This tool can be found under the “My Account” menu option in the blue navigation bar at the top of your student Dashboard.

Once all requirements for a corresponding level have been met, you will be eligible for the upcoming exam cycle. As soon as the exam registration window opens, an exam registration button will be clearly visible on your journey map.

Please keep in mind that course self-tests and Open Coaching Calls credits  for applicable exam level requirements, are valid for 18 months from the submission date. Any exam requirements that have expired, must be submitted again before you are eligible to register for an exam window.

AFMC Level 1 Exam requirements:

• Self-tests for the required courses
• Six Open Coaching Calls

AFMC Level 2 Exam requirements:

• A passing score on the AFMC Level 1 exam.
• Self-tests for the required courses
• Six Open Coaching Calls
• Completion of, at least, one module of the Ignite your Clinical Practice program*

AFMC Level 3 Exam requirements:

• Passing scores on the AFMC Level 1 and Level 2 exams
• Completion of the AFMC Level 3 Practice and Sample Exam course assignment
• Submission of the Level 3 Exam Competency Case Study

• Exam Registration: Participants who do not have an active Full Access Enrollment status, at the time of exam registration, will be ineligible to register for the exam.
• Exam Access: After registering for an AFMC exam, Participants must maintain active status throughout both the exam preparation period and exam window. Participants who do not have an active Full Access Enrollment status at the time of exam window kickoff will not be granted access to the exam.

*For students who enrolled in the program from September 2021 to March 2024, this course will be required to register for the AFMC Level 3 exam beginning with the September 2023 exam cycle. At this time, however, it is not a requirement for students who enrolled in their Level 1 program, prior to September 2021.

Are the self-tests timed?

Self-tests are not timed. We encourage you to spend as much time as you need to be sure you are confident in your responses and to maximize your learning experience.

Which courses have self-tests associated with them?

Self-tests are required for Anchoring Essentials and select Deep Dive Clinical courses for each of the Level 1 and Level 2 programs. Please refer to your Student Program Guide for courses aligned to your current program.

 

Are students permitted to share clinical references and SAFM slides with clients? May I use course content on my own social media page or website?

Per your Program Agreement, students are welcome to share SAFM content* with their own active patients or clients in their healthcare practice provided that it is used, strictly, for educational purposes, and communicated as being delivered from their chosen approach to care and not that of SAFM. In no case, however, may an SAFM student use/share SAFM content with other healthcare practitioners, in any venue for any purpose, whether or not for profit. Students also do not have the right to reuse content shared by others on the SAFM Community Hub.

*However, at no time are images or graphics used in SAFM content approved for reuse in any manner. SAFM does not own all images and graphics used and, therefore, does not possess the right to extend the associated licenses.

SAFM LIVE calls and courses are scheduled at a time that is not convenient for me. Are they recorded?

We record all live SAFM events and strive to make those recordings available on your student portal within the 24 hours following them. SAFM students hail from countries around the world and have active practices involving diverse work schedules.  As such, it would be impossible to hold live courses/calls at a time that is convenient for everyone.

I love that SAFM is always revising our courses, but what if a course is updated after I’ve completed it but before I take the AFMC exam? Am I responsible for the new information covered in the revision?

The AFMC exams will always be based on the now-current version of all the required courses for that exam level. This is why we guide AFMC exam candidates through a six-week study and preparation period prior to the exam window. During that preparation process, it’s Very important that students re-experience all of the main course webinars (as we guide them to do, week-by-week) based on the content that is currently posted on the course pages in their student account (and not prior, earlier versions they may have downloaded).

Why are there only nine All Level Open Coaching Calls available on my dashboard for review or to request credit?

It is SAFM’s practice to make only the most recent nine All Level OCCs available at a time. The oldest recording is removed when a new recording is posted.